Effective Date: 13/03/25

Welcome to Global X W W website, at the URL www.globalxww.com (the ‘website’).

Please take time to read the following Privacy Policy, which explains how we collect, use, disclose, and transfer the personal information that you provide to us via Global X W W’s website, when you visit our office, contact Global X W W Customer Services by telephone, or interact with us over social media. It also clarifies how we gather information through the use of cookies and related technologies as and when you use the Global X W W website.

We also recommend reading the ‘Global Servicing Terms & Conditions’ on the Global X W W website, as this contains important information.

Please be aware that this Privacy Policy is governed by applicable data protection laws, ensuring that personal data processing is carried out in accordance with fundamental rights and freedoms, as well as respect for the data subject, with specific reference to confidentiality, personal identification, and the right to personal data protection.

UPDATES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we do, we will publish the changes on the Global X W W website.

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

The information we collect from you is as follows:

• You may need to register with us to access certain areas of the Global X W W website. During the registration process, you may be required to submit personal information, including your name, email address, telephone number, and address. By entering this information in the fields requested, you permit Global X W W to provide you with the services you select.

• When you inquire about our services online or by telephone, we collect information such as your request details and relevant contact information. We also collect personal information from you when you correspond with Global X W W (e.g., if you contact us with a query about our services), when you provide your details when you visit our office, or when you contact Global X W W Customer Services by telephone. Please also note that telephone calls may be recorded for security and training purposes.

• If you choose to interact with Global X W W via social media platforms or other third-party platforms, we will collect the personal information you have provided to us through that platform.

• We will automatically collect certain information regarding visitors to the Global X W W website. More details on this can be found in the section headed ‘Cookies Policy,’ below.

• We will collect information about your location to the extent that we provide any location services. More details on this can be found in the section headed ‘Location Services,’ below.

We will use the personal information we collect from you to:

• Manage and fulfil service requests, facilitate communication, and provide after-sales support.

• Manage our accounts and records.

• Deal with your inquiries and requests.

• Send service-related communications, including announcements and administrative messages.

• Identify services we think you might be interested in based on your interactions with us.

• Send you marketing communications (including emails and social media audience matching) relating to us and other third-party partners that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your Choices” section below for further information on how to manage these updates).

• Conduct market research so that we can improve the services we provide our clients.

• Understand how the Global X W W website is used so that we can improve our website, services, and other offerings.

Where you have agreed to a particular use of your personal information, we process it on the basis of your consent. You may withdraw that consent at any time (e.g., for us to send you marketing communications) by contacting Global X W W (see the section headed ‘Contact Us,’ below). We also process your personal information when it is necessary for the performance of a contract with you or when it is needed for the legitimate interests of operating, protecting, and improving our business.

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT

Global X W W logs IP addresses and uses cookies and similar technologies that allow us to identify you and tailor your experience. It also provides us with information about the way visitors access our website.

The following information details how we use cookies and related technologies:

What is a cookie?

Cookies are text files containing small amounts of information that are downloaded to your computer, tablet, or mobile device when you visit a website or use an app. Cookies are used to recognize your device as you move between web pages or when you return to a website or app you have previously visited. Cookies are commonly used to make platforms work more efficiently and to provide information to the platform’s owner.

Global X W W uses cookies to enhance the online experience of our visitors and to better understand how our website is used. Cookies tell us, for example, whether you have visited our website previously or if you are a new visitor.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Global X W W
Bay Square Building 12, Office 807
Business Bay, Dubai, UAE
Email: info@globalxww.com